Javascript Menu by Deluxe-Menu.com
Customer Survey
Please take a moment to fill in our Survey to help us improve our service to you.
All entrants will be entered into a quarterly draw to win an iPod Nano.
Please read the rules at the foot of the page before submitting.
Your Details
*
Your name:
*
Your email address:
*
Confirm email address:
*
Company name:
*
Type of Business:
Please select...
Controls Manufacturer
Systems Integrator
Distributor
Panel Manufacturer
OEM
Contractor
End User
*
Customer Account No:
*
Delivery Address:
(For vouchers should you win the draw)
*
Telephone Number:
* Required fields
Question
Rating
(1=very poor 3=average 5=excellent)
Comment
(if ratings 2 or lower, please leave a comment)
1.
How easy are we to deal with?
1
2
3
4
5
2.
Response time to an enquiry?
1
2
3
4
5
3.
Product Information availability?
1
2
3
4
5
4.
Scope of our product range?
1
2
3
4
5
5.
Product value for money?
1
2
3
4
5
6.
Product quality?
1
2
3
4
5
7.
Product lead-time?
1
2
3
4
5
8.
On time delivery?
1
2
3
4
5
9.
Are you kept up to date on new products/product changes?
1
2
3
4
5
10.
Technical support?
1
2
3
4
5
11.
Do we keep you advised on any possible shipment delays?
1
2
3
4
5
12.
Response time on any problems/complaints?
1
2
3
4
5
13.
How do you rate our website visually?
1
2
3
4
5
14.
How do you rate our website functionality and ease of use?
1
2
3
4
5
15.
How do you rate the information provided on the website?
1
2
3
4
5
16.
Do you like our e-mail updates?
1
2
3
4
5
17.
How is our service on the telephone?
1
2
3
4
5
18.
Is our automated telephone system easy to use?
1
2
3
4
5
19.
How is our courier delivery service?
1
2
3
4
5
20.
Do you have any other comments?
1
2
3
4
5
Rules:
- All entrants MUST be a valid customer, if no valid account number is provided your submittal will be disqualified.
- The draw will be held at the end of each calendar quarter.
- Only one survey per person per quarter will be accepted into the prize draw.
- Sontay reserve the right to withdraw the prize from the survey at any time after completion of a calendar quarter.
- The draw to be done by Sontay to decide the winner, this decision will be final.
Copyright © 2008-2010 Sontay Limited. All rights reserved. Website designed and created by
LaserLines.com