Sontay... experts in Field Controls

	Customer Survey

	Please take a moment to fill in our Survey to help us improve our service to you. All entrants will be entered into a quarterly draw to win an iPod Nano. Please read the rules at the foot of the page before submitting.

	Your Details
	* Your name:
	* Your email address:
	* Confirm email address:
	* Company name:
	* Type of Business:
	* Customer Account No:
	* Delivery Address: (For vouchers should you win the draw)
	* Telephone Number:
	* Required fields

	Question	Rating (1=very poor 3=average 5=excellent)	Comment (if ratings 2 or lower, please leave a comment)
1.	How easy are we to deal with?	1 2 3 4 5
2.	Response time to an enquiry?	1 2 3 4 5
3.	Product Information availability?	1 2 3 4 5
4.	Scope of our product range?	1 2 3 4 5
5.	Product value for money?	1 2 3 4 5
6.	Product quality?	1 2 3 4 5
7.	Product lead-time?	1 2 3 4 5
8.	On time delivery?	1 2 3 4 5
9.	Are you kept up to date on new products/product changes?	1 2 3 4 5
10.	Technical support?	1 2 3 4 5
11.	Do we keep you advised on any possible shipment delays?	1 2 3 4 5
12.	Response time on any problems/complaints?	1 2 3 4 5
13.	How do you rate our website visually?	1 2 3 4 5
14.	How do you rate our website functionality and ease of use?	1 2 3 4 5
15.	How do you rate the information provided on the website?	1 2 3 4 5
16.	Do you like our e-mail updates?	1 2 3 4 5
17.	How is our service on the telephone?	1 2 3 4 5
18.	Is our automated telephone system easy to use?	1 2 3 4 5
19.	How is our courier delivery service?	1 2 3 4 5
20.	Do you have any other comments?	1 2 3 4 5

Rules:
- All entrants MUST be a valid customer, if no valid account number is provided your submittal will be disqualified.
- The draw will be held at the end of each calendar quarter.
- Only one survey per person per quarter will be accepted into the prize draw.
- Sontay reserve the right to withdraw the prize from the survey at any time after completion of a calendar quarter.
- The draw to be done by Sontay to decide the winner, this decision will be final.