We realise that the impacts of the UK leaving the EU are now being realised and in particular the way in which shipments are being cleared for delivery.
The Sontay Team are continuing to work hard behind the scenes to look for methods that will make the process easier for all parties.
We now come to understand that if we include the EORI number for all EU customers on our shipping paperwork, this may simplify the process of clearing the VAT payment requirement.
By setting up an EORI number along with a deferment account, this should allay the need for VAT to be paid before receiving delivery of your shipment.
The EORI number will need to be applied for with your national tax office, if you do not already hold one. If you do have one, please can you email it to us at firstname.lastname@example.org so that we can apply it to all future shipments.
Thank you for your patience and understanding whilst we continue to work hard to find solutions for our valued customers.
You can find more details on the EORI number here: https://ec.europa.eu/taxation_customs/business/customs-procedures/general-overview/economic-operators-registration-identification-number-eori_en